REFUND POLICY
Viddare Return & Refund Policy
At Viddare, we are committed to offering products that support your health, wellness, and overall quality of life. We stand by the effectiveness of our products, which is why we offer a 30-day money-back guarantee from the date your order is received.
How Do I Return an Item?
Please email us at support@Viddare.com with your request.
What Items Are Returnable?
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Products within 30 days of receipt
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Opened or unopened items
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Note: Items covered under lifetime protection warranty can be replaced, but are not refundable
How Do I Ship My Items Back?
You will receive instructions via email once your return is approved.
Return shipping costs are your responsibility, unless the return is for a defective or incorrect item.
Received a Damaged or Defective Item?
Contact us within 7 days of delivery with a detailed description and clear photo or video of the issue.
Email subject: Damaged or Defective Product
Include:
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Order number
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Full name
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Description + media
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Contact email
We will cover the shipping cost for replacements. If you prefer a refund instead, return shipping is your responsibility.
Can I Exchange Items?
Yes, exchanges are possible for approved product variants. Please contact us to confirm eligibility.
Refund Policy
What’s Eligible for a Refund?
Our 30-day money-back guarantee applies to both opened and unopened products. If you’re not satisfied, we’ll refund your full payment.
Non-Refundable Items:
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Discounted or promotional items
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Free gifts
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Gift cards or downloadable products
Refund Options
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Refund to the original payment method
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Store credit (if applicable)
When Will I Receive My Refund?
Once your return is received and inspected, your refund will be processed within 3–5 business days.
Didn’t Receive Your Refund?
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Check your bank account
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Contact your credit card provider
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Contact your bank
Still need help? Reach out to us at support@Viddare.com.
Note: Refunds to prepaid cards will only be processed to the original card. If the card is closed or inactive, we are unable to complete the refund.
Order Cancellation Policy
Can I Cancel My Order?
Yes — orders can be canceled within 24 hours, as long as they haven’t been processed or shipped.
Email us at: support@Viddare.com
Important: If the confirmation email has already been sent, we cannot cancel or modify the order — even within the 24-hour window.
Wrong Item, Size, or Quantity?
Submit a modification request within 24 hours.
The same condition applies — no changes can be made once the confirmation email has been sent.
Disclaimer: Viddare reserves the right to update or change these policies at any time without prior notice.